To strengthen our Technical Support Group we announce the following vacancy in the European Head Office in Zoetermeer, the Netherlands
Product Specialist Eye Care
The product specialist provides technical support to the Canon Eyecare dealer organization in EMEA.
Responsibilities and Tasks
- Troubleshooting and technical support to the dealer organization for complex technical issues on the different models of Eyecare equipment;
- IT network support for customers on installation, maintenance and analysing log files;
- Responsible for collecting and transferring technical knowledge and communicating this information and experiences to the service operation within the dealer organization;
- Pro-actively improve owns knowledge and skills in order to keep up with the product specifics and product developments, (e.g. attend training courses in Japan, but also by self-study);
- Prepare training materials and give training courses to service colleagues from the dealer organizations;
- Supporting the introduction of new products;
- Co-ordinating / executing projects;
- Maintain QA processes.
Skills and Competences
- HBO level by education or relevant work experience;
- Electronics / mechatronics background;
- Several years of experience with similar function is a pre;
- Willing to travel occasionally in order to support the dealer organization to solve specific technical issues on site;
- Able to follow administrative processes precisely;
- Able to work independently as well as being part of a team;
- Inventiveness, resistant to stress and analytical abilities to solve complex and urgent problems;
- Oral and written proficiency in English to be able to conduct training courses and to exchange information with the Japanese support team and the dealer organizations.
In a company with over 1.000 employees, we are always looking for skilled and motivated colleagues to help us further enhance our business.
We welcome your application!
Please send your motivation and CV to Claudia Schmidt, HR Advisor. E-mail: Claudia.email@example.com