European Service Support Specialist – MR

For more than 100 years, Canon Medical has been at the cutting edge of diagnostic imaging, creating healthcare solutions that improve people’s lives. We partner with leading clinical and academic institutions around the world to develop systems and services that push the boundaries of image quality and workflow efficiency.

Inspired by our “Made for Life” philosophy, we are dedicated to providing healthcare solutions that address the real-world needs and concerns of patients, medical professionals, customers and partners. Working at Canon Medical Systems Europe you will get the opportunity to make a difference in people’s lives while working with us.

As European Service Support Specialist MR, you provide specialist technical support for the installation, maintenance and optimization of MR systems across Europe. You act as a technical expert for internal teams, CGCs and partners, supporting new product introductions, resolving complex issues and transferring knowledge through training.

You report to the European Service Support Manager and operate as an individual contributor in a highly specialized international role. This position requires strong hands-on expertise, a collaborative mindset and solid experience within the MR domain.

• Deliver technical training for internal teams, CGCs and partners, ensuring up-to-date knowledge on new and existing MR systems.
• Support the introduction and installation of new MR products across Europe, including service readiness and implementation planning.
• Provide advanced technical support for complex service issues, both remotely and on-site when required.
• Develop action plans, troubleshoot root causes and support timely resolution of customer-impacting incidents.
• Share field feedback, technical learnings and improvement opportunities with internal stakeholders.
• Support Field Modification Instructions (FMIs), service projects and continuous improvement initiatives.

• HBO-level education in a technical discipline.
• Proven hands-on experience with MR systems (mandatory).
• Strong technical troubleshooting skills and the ability to solve complex issues independently.
• Experience delivering technical training or transferring knowledge to others.
• Understanding of service processes within an international environment.
• Knowledge of quality and regulatory standards such as ISO 13485, ISO 9001, ISO 14001 and MDR.

You will work in a professional team and in a challenging environment with many opportunities to expand your knowledge and experience. In addition, we offer you:

• a gross monthly salary aligned with your knowledge and work experience;
• a 13th month and 8% vacation allowance;
• 32 vacation days and 5 scheduled days off;
• travel expenses / home office allowance.

Please apply on our LinkedIn via: European Service Support Specialist MR | Canon Medical Systems Europe | LinkedIn For questions, you can contact Bart Spring in ’t Veld, Talent Acquisition Specialist, at bart.springintveld@eu.medical.canon. Due to GDPR reasons we cannot accept applications by email.