February 23, 2021

For decades Canon Medical has placed the Voice of the Customer (VOC) at the heart of its business. In 2015, we made steps to ensure faster and better response to customer feedback. Customer sat-isfaction research was increased from a once-a-year survey to continual monitoring in 'real-time', with the results of this used to implement actions to improve our services immediately. Since then we have been inviting our customers to evaluate their experience of our post-installation Training. In more recent years, we have also introduced customer satisfaction surveys on the Procurement, the Delivery & Installation and SOS Service.

The surveys enable us to gain better insight into customers’ needs and the responses provide us with input for possible improvements. Thanks to your feedback, we were able to learn and grow as a company, resulting in the highest satisfaction score to date for our Delivery & Installation and Training surveys.

Although your satisfaction score is already at an extremely high level, you can rest assured that we will not sit still. We will continue to work on improvements in order to meet your changing needs and requirements as well as the general healthcare market conditions.

As we work towards further improve-ment of our services, your opinion is invaluable and we hope you will continue in providing us with your feedback!

This time next year, we will feature our 2022 Customer Survey results - Here’s to another year of fantastic responses! //