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BUILDING LONG-TERM RELATIONSHIPS MEANS BUILDING THE RIGHT INFRASTRUCTURE

Putting our customers first starts with an investment in our own people and facilities. While we have steadily outpaced our market share growth we maintained a low ratio of customers-to-engineers and customers-to-service managers to help ensure our promise of greater than 98% uptime

» We know our managers and engineers on a first name basis. They’re part of our family.«

We’re accessible

Our local customer service centers are accessible with a simple phone call. All service calls are handled by highly trained specialist teams with full access to our global cloudbased service network. At Canon no service request is complete until you, the customer, are completely happy with the outcome.

We’re dedicated

Our factory-trained engineers with in-depth knowledge and access to the latest updates and original parts are empowered with the options they need to solve your case quickly. If a problem cannot be resolved, we guarantee prompt escalation to European and factory support specialists to minimize downtime.

We’re traceable

All our service records are maintained through a global ERP system, ensuring access to your full service history, performance information and parts traceability – supporting your healthcare organization to fulfill regulatory compliance while working at the highest level of quality at all times.