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Posted on May 02, 2023 by CMSE

European Service Support Specialist Healthcare IT

We are looking for a Service Support Specialist Healthcare IT to strengthen and join our European Service and Technical Support department.

In this role you will provide second level technical support and product expertise to the Canon Group Companies (CGC’s) and our Partners field Engineers in particular, with regard to their respective Healthcare IT (HIT) installed base, including playing a key role in HIT implementation projects, as well as bringing significant contribution in improving the field Engineers product knowledge and technical skill set.

What will you do?

  • Provides technical service support to both internal (e.g. one's own department, Sales, Logistics) and external customers (CGC's and dealers) in the event of problems.
  • Creates an action plan to solve the problem within predetermined time limits;
  • Advises CGC’s about solving problems;
  • Deal with the problems on location, in accordance with instructions given by the executive official;
  • Be responsible for, in connection with the demand for support from the CGC's, supplementing the knowledge that is lacking with the local service employees;
  • Reports trends, problems and experiences occurring in the field to the executive official;
  • Be (co-)responsible for the implementation of Field Modification Instructions (FMI's).

What do you bring?

  • Educated to HBO degree level in a technical field
  • Technical knowledge in Healthcare Imaging industry;
  • Some experience in a similar function;
  • Proficiency with English language, and at least one other EU region language (preferably Dutch, French or German).

What do we offer?

You will work in a professional team and in a challenging environment with many opportunities to expand your knowledge and experience. In addition, we offer you:
  • a gross monthly salary appropriate to your knowledge and work experience;
  • a 13th month and 8% vacation allowance;
  • 32 vacation days and 5 scheduled days off;
  • travel expenses / working from home allowance.

About Canon Medical Systems Europe B.V.

Canon Medical Systems is a world leading healthcare provider. Our ‘Made for Life’ philosophy reflects our ongoing commitment to humanity. We provide medical professionals with solutions that support their efforts in contributing to the health and wellbeing of patients worldwide.

At Canon Medical Systems you will get the opportunity to make a difference in people’s lives while working with us. You’ll get the support and encouragement you need to grow, from people who share your ambition. We’ll invest in your professional development to help you learn and progress in your role with us.

If you want to apply please visit our LinkedIn Jobs page: Technical Support Specialist Healthcare IT | Canon Medical Systems Europe | LinkedIn

CANON Medical Systems Europe BV attaches great importance to diversity and inclusion, and offers a respectful working environment in which there is no room for discrimination and intimidation. We endorse governmental policies for hiring and promoting individuals based on their merit, regardless of race, religion, sex, national origin, age, disability, pregnancy, marital status, sexual orientation, gender identity or -expression.

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