THE BEST SERVICE PLAN IS ONE THAT’S ADAPTED TO YOUR ORGANIZATIONS NEEDS
Under the intense pressure to manage costs, as a healthcare decision-maker you must make sure your diagnostic imaging systems are expertly customized to your organization. At Canon we pride ourselves in delivering the highest quality equipment. Our products are built on industry-leading, reliable technology and are supported by a robust and comprehensive service program.
» When it came time to talk about a service agreement, Canon’s approach was unique. It felt less like a ‘sell’ and more like a consultation to help us design the most effective solution.«
We’re here when you need support
Canon offers a full range of service agreements ranging from maintenance contracts for individual machines to full service agreements and Managed Equipment Services for your entire facility. Each of our service plans is fully customizable to meet the specific needs of your facility.
We listen to our customers
Our first step in customizing your service plan is simple: we listen. We’ll take your input and, combined with learning from other customer experiences, we build a bespoke plan around your choice of service agreement with a single goal in mind: achieve the best solution for you and your organization.
We’re here when you need support
Canon offers a full range of service agreements ranging from maintenance contracts for individual machines to full service agreements and Managed Equipment Services for your entire facility. Each of our service plans is fully customizable to meet the specific needs of your facility.
INDEPENDENT RECOGNITION CONFIRMS PUTTING CUSTOMER FIRST MATTERS
It is a great honor to be in the favor of our customers and the independent industry analysts that survey them. We do not take it for granted. We are proud to have #1 ratings throughout our imaging system portfolio. We have been distinguished as Best in KLAS in CT 64 Slice and Up, 1.5T MR and UL CV with industry-leading customer loyalty. MD Buyline counts us as #1 in Customer Satisfaction for System Performance, Reliability, Installation/Implementation, Training, Service Response Time and Repair Quality, in multiple segments, outperforming the competition for several consecutive quarters.
91% OF SURVEY RESPONDENTS HAVE OPERATIONAL REPONSIBILITY FOR CLINICAL SERVICES
OUR PEOPLE
- 94% satisfied or very satisfied with the people of Canon.
- 91% satisfied or very satisfied with the service to our customers.
- 100% of all customers were satified with Canon’s engineers.
2 OUT OF 3associate Canon with ‘excellent service to customers’ |
2 OUT OF 3believe Canon is better than the competition |
TOP 3
REASONS FOR CUSTOMER SERVICE SATISFACTION:
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“It’s about attitude – going the extra mile and doing so proactively and happily” Radiographer, Sonographer “Canon’s culture means they are probably the best company we deal with” Radiography Manager |
OUR PRODUCTS
- 91% satisfied or very satisfied with our products.
- 89% say Canon’s products improved patient care.
- 89% likely or very likely to purchase from Canon again.
- 97% of Radiologists satisfied or very satisfied with ease of use.
- 97% of Radiologists satisfied or very satisfied with functionality.
TOP 3
REASONS FOR PRODUCT SATISFACTION:
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“Very reliable, user-friendly, fast image reconstruction” Technical Manager “Easy to use, excellent image quality, beautifully designed, patient friendly” Consultant Radiologist |
Due to medical device regulatory reasons, not all products/services displayed on this Canon Medical Systems webpage are available in all countries or markets. Future availability of the products/service cannot also be guaranteed. Don't hesitate to contact your local Canon Medical Systems representative for further details.
