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Posted on June 7, 2021 by CMSE

To strengthen and become part of our Business Consultancy department we announce the following vacancy in the European Head office in Zoetermeer, The Netherlands

Senior Business Consultant
for the CRM | (Field) Service business domain

We’re looking for a talented and innovative Senior Business Consultant within the CRM | Services process domain. You will become responsible to shape and design the future of our service operations covering the sales phase up to planning and dispatching of field service engineers. In order to achieve this you will work in close collaboration with the European (Field) Service Management. You will report to the Director Business Consultancy and will work in a small but experienced and professional team covering other business domains (like CRM | Sales, Supply Chain, Finance). Vision should be combined with a pragmatic, hands-on mentality.

What we ask:
A proven track record when it comes to digital transformation of a (field) service business (from a business and an IT point of view):

  • Strong consulting skills in order to collect requirements;
  • Act as a trusted partner for the European (Field) Service Management;
  • Innovative: you know how to apply technologies like IOT, machine learning, Augmented Reality as part of a digital transformation in the CRM | Services domain in order to drive business outcome and realize the strategy;
  • Strong project management capabilities;
  • Understanding of the relationships between information, functionality and IT architecture and their role in digital transformation;
  • Experience in Process Improvement and Change Management;
  • Dare to challenge and motivate stakeholders and process owners to improve their processes and usage of ICT;
  • Drive to bring service and maintenance processes to the next level;
  • Lean Six Sigma or ITIL knowledge is a pre.

When to Apply:

  • You are fluent in English & Dutch and preferably one other European language;
  • You are living in The Netherlands or willing to move there.

What we Offer you:

  • Challenging environment with a lot of opportunities to grow your knowledge and experience;
  • Depending on experience an annual gross salary ranging from EUR 55K – 85K;
  • Good employee benefits;
  • Professional and experienced team to work in;

In a company with over 1.100 employees, we are always looking for skilled and motivated colleagues to help us further enhance our business.

We welcome your application.

Miranda Keuzenkamp, HR Assistant.
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