Latest news from our
VISIONS Magazine
CANON MEDICAL'S CUSTOMER SURVEY 2020
April 26, 2021
For decades Canon Medical has placed the Voice of the Customer (VOC) at the heart of its business. In 2015, the step was taken to be able to respond faster and better to customer feedback and the research was further developed from once a year to a 'real-time' frequency and immediate action management. Since then we have been inviting our customers to evaluate their experience of our Post-Installation Training. In more recent years, we have also introduced customer satisfaction surveys on Delivery & Installation and SOS Service.
These surveys enable us to gain better insight into customers’ needs and the responses provide us with input for possible improvements. Thanks to your feedback, we were able to learn and grow as a company, resulting in the highest satisfaction score to date or our Delivery & Installation and Training modules!
Towards further improvement of our services, your opinion is invaluable and we hope you will continue in providing us with your feedback! This time next year, we will feature our 2021 Customer Survey results - Here’s to another year of fantastic responses!
We are delighted to share the results of 2020 with you.
These surveys enable us to gain better insight into customers’ needs and the responses provide us with input for possible improvements. Thanks to your feedback, we were able to learn and grow as a company, resulting in the highest satisfaction score to date or our Delivery & Installation and Training modules!
Towards further improvement of our services, your opinion is invaluable and we hope you will continue in providing us with your feedback! This time next year, we will feature our 2021 Customer Survey results - Here’s to another year of fantastic responses!
We are delighted to share the results of 2020 with you.
Delivery & Installation Training SOS Service
Average Satisfaction
9,4
Recommendation
87% gives a 9 or 10 when asked to what extent they would recommend Canon Medical (from 0-10) to others based upon their experience with Delivery & Installation
9,4
Recommendation
87% gives a 9 or 10 when asked to what extent they would recommend Canon Medical (from 0-10) to others based upon their experience with Delivery & Installation
SOS Service
Average Satisfaction
8,9
Recommendation
76% gives a 9 or 10 when asked to what extent they would recommend Canon Medical (from 0-10) to others based upon their experience with SOS Service
8,9
Recommendation
76% gives a 9 or 10 when asked to what extent they would recommend Canon Medical (from 0-10) to others based upon their experience with SOS Service
Training
Average Satisfaction
9,4
Recommendation
84% gives a 9 or 10 when asked to what extent they would recommend Canon Medical (from 0-10) to others based upon their experience with Training
9,4
Recommendation
84% gives a 9 or 10 when asked to what extent they would recommend Canon Medical (from 0-10) to others based upon their experience with Training
Why do our customers recommend us?
Delivery & Installation
“Excellent service and ethos of partnership working.”
United Kingdom, X-Ray.
“Competent; both employees and product.”
Sweden, Ultrasound.
“Agility, good customer service and seriousness in project management.”
Spain, Ultrasound.
Training
“Professionalism and knowledge of the instructor and especially the ability to understand and respond to questions!”
Austria, CT.
“The broad knowledge of the trainer and the ease of transmitting this knowledge to the users.
Spain, X-Ray.
“Image quality, ergonomics of the device.”
Belgium, Ultrasound.
SOS Service
“Efficient technicians who keep me regularly informed of current problems and solutions.”
Switzerland, CT.
“Always receive quick and positive response and resolution to any reported problems.”
United Kingdom, Ultrasound.
“Readiness and quality in response.”
Portugal, MR.
Due to medical device regulatory reasons, not all products/service displayed on this Canon Medical Systems global webpage are available in all countries, regions or markets. Future availability of the products/service cannot also be guaranteed. Please contact your local Canon Medical Systems representative for further details.
