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VISIONS Magazine


April 26, 2021

For decades Canon Medical has placed the Voice of the Customer (VOC) at the heart of its business. In 2015, the step was taken to be able to respond faster and better to customer feedback and the research was further developed from once a year to a 'real-time' frequency and immediate action management. Since then we have been inviting our customers to evaluate their experience of our Post-Installation Training. In more recent years, we have also introduced customer satisfaction surveys on Delivery & Installation and SOS Service.

These surveys enable us to gain better insight into customers’ needs and the responses provide us with input for possible improvements. Thanks to your feedback, we were able to learn and grow as a company, resulting in the highest satisfaction score to date or our Delivery & Installation and Training modules!

Towards further improvement of our services, your opinion is invaluable and we hope you will continue in providing us with your feedback! This time next year, we will feature our 2021 Customer Survey results - Here’s to another year of fantastic responses!

We are delighted to share the results of 2020 with you.

Why do our customers recommend us?

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